We have an amazing team at Master Built. All of our staff are insurance experts and can insure you get top dollar for your repair.
(Bear with us as we pry them away from the job to get photos of everyone!)
Don Hughes serves as the General Contractor for Master Built with over 18 years of construction experience that includes Roofing, Custom Homes, General Construction and Commercial jobs. This broad range of experience has included designing house/construction plans, estimating, supervising the entire construction process and coordinating high volumes of production while taking care of the customer throughout the process. Don started his first small construction company in 1996 and has continuously grown since then. Don stayed focused on growing, learning and mastering each phase of progress. He believes that each job should be a win for not only the company but for the customer as well.
In addition, Don has over 5 years of insurance claims experience as an insurance adjuster. This experience contributes to the overall success of the company to include not only the knowledge of the insurance claims process but to apply that knowledge to the construction process as well. He is dedicated, honest and works hard to ensure customer satisfaction. Guaranteed!
Don has an awesome extended family as well as four wonderful children. Two children in college, one in the seventh grade and one in fourth grade. They are the highlight and joy of his life. The hope is that one day they will be a significant part of the Master Built Team. For now … education and spending time together is the focus.
“Life is not about finding yourself but about creating yourself”
Raquel R. Rodriguez
Raquel R. Rodriguez is a native Texan with extensive experience in many areas of responsibility while in a business environment. This includes a broad range of experience in not only customer service and management but accounting as well. She has worked in contract sales for years and has had her fair share of providing service to construction contractors. The years Raquel has spent working contract sales and servicing contractors has given her a thorough knowledge about construction and building materials. She frequently had to take care of multiple contractors simultaneously with a pleasant and professional attitude. She is great at multi-tasking and taking care of everyone around her. Her experience, pleasant attitude and willingness to help everyone makes her a great asset to the Master Built Team. She is a joy to work with. Raquel is bilingual and is a vital part of our communications as a company.
When Raquel is not working, she dedicated to her church and touching other lives with the Gospel of Jesus Christ. She is a loyal sports enthusiast with team favorites that include the Dallas Mavericks, Dallas Cowboys and the Texas Rangers.
The internal motto that drives her to succeed is “Provide customer service with an attitude of quality that can be trusted”
As an entrepreneur and businessman at heart, Matt Wells, started his first business, buying and selling real estate, with two business partners in 2003 where they achieved much success. After about a decade in the house flipping business, with well over 200 single family transactions under his belt, it was time for a change.
We at Master Built are grateful to have Matt on board. He’s become a real expert in what we do and how to work through the insurance process. Matt’s great at helping our clients through what could be a very difficult time and process. He truly has everyone’s best interest in mind and the feedback we get from Matt’s clients make it clear that he represents us well.
Kayla M. Coppock
Kayla Head is the office manager here at Master Built Contractors. She is originally from south Mississippi, but now calls Texas her home. Kayla has worked in sales and customer service for nearly 10 years. She graduated with her Associate’s degree in 2013 and is currently pursuing her Bachelor’s degree. Kayla has a very enthusiastic, professional attitude and is always excited to help.
Outside of work, Kayla loves spending time with her partner. She is extremely family oriented and loves traveling the world. Kayla is a true musician, but singing is her passion. She always lifts people up with her high spirits and positive attitude!
Jason Gattis brings a corporate background to the project manager position here at Master Built. His previous experience in both management and customer service make him a great fit to oversee your home restoration project. This unique combination of professional experience is what sets Jason apart from others in the industry.
Jason is passionate about helping others and strives to provide the ultimate in customer service. His industry knowledge and service mentality will make all the difference when he sets the expectation of quality you can trust.
Although he loves all things sports, Jason’s family comes first. He has been married to his lovely wife Megan, since 2008, and have lived in the metroplex for over 30 years. Jason Gattis looks forward to being of service to you, and to meet all your construction needs!
Joseph Nguyen came to Master Built Contractors in 2014. He brings to our team his years of experience in real estate sales and insurance adjusting. While working as an insurance adjuster with a major insurance carrier, Joseph became proficient with negociating insurance claims and working through the claims process. With his knowledge, he is able to help our customers through this same process with confidence. Joseph is billingual and serves an important part in our customer communications as well as managing projects. We also must add that he cooks some of the best crawish you will ever eat!
Jason Yma comes to you from a highly experienced insurance background. Jason has worked for major carriers as a catastrophe field adjuster, manager, trainer, mentor and subject matter expert. He currently still holds his adjuster’s licenses and has attended Vale Training Solutions, HAAG Engineering Roofing Courses and has been through the major carrier’s extensive and superior training facility, where he learned to build a home, from the ground up! While reserving customer service as his number one priority, he strives to exceed your expectations. He strives to deliver expertise, make the process smooth and painless, and earn your trust. Jason holds himself to a high standard of honesty, integrity, respect and most of all, putting God first. Jason is working in the Dallas-Fort Worth Metroplex and is eager to earn your business.
Buddy Hughes came to the Master Built team in 2014. His primarily role is greeting office guests, and stress relief for employees when the office gets a little hectic. Buddy is always good for an ear scratch, belly rub, and stealing your lunch. When not at the feet of Don, you can find Buddy at the dog park, barking at the mailman, and looking for the next fire hydrant.